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Tranqal Refund Policy

At Tranqal, we take great pride in the quality of our products. Due to the nature of our First Aid Spray and safety regulations, all sales are final.

No Refunds or Exchanges We do not offer refunds, returns, or exchanges for change of mind, overstocking, or unsold inventory once an order has been processed and shipped. Please ensure all order details, quantities, and product specifications are carefully reviewed before finalizing your purchase.

Damaged or Defective Items If your shipment arrives damaged, defective, or incorrect due to an error on our part, please contact us within [e.g., 7 days] of delivery at [paul@tranqal.com] with your order number and photo documentation of the damaged packaging and product. We will review your claim promptly and issue a replacement for verified damaged items.

Questions? If you have any questions about our policy or need clarification before placing an order, please reach out to our team at [paul@tranqal.com].

If you are planning to use this primarily for B2B wholesale distributors rather than retail consumers, let me know— wholesale agreements usually require a slightly different wording regarding transit damage liability and order cancellations.